Hotel Receptionist - Human Capital Outsourcing Limited
Posted on: October 28, 2024

On behalf of our client, a leading high-end luxury hotel located in Nakuru, we are seeking an experienced and personable Hotel Receptionist. This is an exciting opportunity for a professional who excels in delivering outstanding customer service, ensuring guest satisfaction, and providing a welcoming experience at the front desk. The ideal candidate will have a strong background in hospitality, excellent communication skills, and a commitment to maintaining the hotel’s reputation for exceptional service and efficiency.

Responsibilities:
Diploma/Degree in Hotel and Hospitality Management Minimum of 2 Years of Experience in a 3-5 star Always exhibit teamwork and cooperation with colleagues. You are bound to observe rules & regulations of the hotel. Must be able to work flexible hours, including evenings, weekends, and holidays. Ability to stand for extended periods. May be required to work in shifts, including overnight shifts. You are to carry out any instructions from your supervisor, or manager
Requirements:
Greet guests, handle check-in/out Resolve complaints, provide information Manage reservations, update records Coordinate room readiness with teams Organize front desk, handle payments Complete daily financial reports Liaise with departments, ensure smooth shifts Relay key info to staff, guests Control access, follow safety protocols Report incidents to management Build guest rapport, handle feedback Promote hotel services and amenities


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